Frequently Asked Questions

Your security is very important to us. All PayPal payments are covered by PayPal Buyer Protection, which refunds your purchase price in case of a dispute or non-fulfillment. Additionally, we work with Shopify, one of the world's most secure e-commerce platforms. Your data is protected by modern SSL encryption, and payment data is not stored in our shop. We meet high quality and service standards to ensure your purchase is not only safe but also pleasant and reliable. For any questions or problems, our customer service is always there for you.

Stock items ordered by 11 AM on weekdays will be packed and handed over to our shipping service provider on the same day. Orders usually arrive in Germany within 2 business days. For items with a delivery time ("Delivery time approx. x-y days"), the specified delivery window applies. Partial deliveries are possible upon request – please contact our service team for this.

As long as the package has not yet been shipped, changes or cancellations can be made. Please contact our customer service immediately by phone or email. If the order is already on its way, the goods must be returned and a new order placed. For items that need to be produced individually, we need information regarding the change or cancellation immediately.

For deliveries outside Europe, additional customs duties, taxes, or fees may apply, which must be paid directly to the responsible authorities in the destination country.

• Please carefully check the size, fit, and material before use.
• An inspection of the goods is permitted to the usual extent as in retail stores.
• For a full refund, the goods must be unused, clean, and resalable.
• If used beyond normal inspection (e.g., hair, dirt, odor, or signs of wear), a reduction in value may be charged.
• If the item is no longer resalable, the refund may be wholly or partially denied.
• Please pack the goods carefully in suitable cardboard packaging to avoid transport damage.

Contact our service team to initiate the return. After receiving the goods, we will send you the replacement item.

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods. Details can be found in our cancellation policy.

After receiving and checking the returned goods, we will refund the purchase amount within a few business days.

Personalized items are excluded from the right of withdrawal.

As a standard, we do not send partial deliveries for environmental reasons. However, if desired, already available items can be shipped in advance – please contact our service team for this.

Yes, from Monday to Thursday until 11 AM, express delivery is possible for an extra charge, so the order usually arrives the next day.

First, check the reason for non-delivery in the tracking information. Contact our service team so we can arrange for redelivery.

Standard shipping is via GLS.

Please document the damage (e.g., with photos) and contact our service team. Use suitable cardboard packaging for returns.

Contact our customer service by phone or email – we will be happy to help you.

Please contact customer service immediately so we can investigate the case.

In your customer account under "Orders".

In your customer account under "Addresses" you can edit or add new addresses.